Privacy Policy

INFORMATION WE COLLECT

Information you give us. When you fill out a quote or contact form, call, text, or email us, we may collect:

• Your name, phone number, and email address
• Your current and destination addresses or ZIP codes
• Details about your move, such as dates, home size, items, and special requests
• How you heard about us
• Whether you agreed to receive text messages from us

Information collected automatically. Like most websites, our site uses cookies and similar tools from analytics and advertising services (such as Google Analytics, Google Tag Manager, and the Meta Pixel) to understand how visitors use the site and measure our advertising. These tools may collect your IP address, browser and device type, pages visited, and the website that referred you.

HOW WE USE YOUR INFORMATION

We use your information to:

• Respond to your request and prepare your moving quote
• Schedule, perform, and follow up on your move
• Send appointment reminders, service updates, and billing notices
• Answer your questions and provide customer support
• Improve our website and services
• Comply with legal and regulatory requirements

TEXT MESSAGING (SMS)

If you check the text message consent box on one of our forms, or otherwise agree to receive texts, Tera Moving will send you text messages about your quote and move, including moving quotes, appointment reminders, service updates, and billing notices. Consent to receive text messages is not a condition of requesting a quote or purchasing our services.

Message frequency varies based on your requested services. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help. Carriers are not liable for delayed or undelivered messages. See the SMS section of our Terms and Conditions for full program terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except service providers that deliver the messaging service on our behalf.

HOW WE SHARE YOUR INFORMATION

We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.

Service providers we rely on include our moving-management software (which stores quotes and customer records and sends our service messages), our website host, and payment processors. We may also disclose information when required by law or to protect our rights, our customers, or the public.

DATA SECURITY AND RETENTION

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed to provide our services, keep business records, and meet legal obligations.

YOUR CHOICES

• Text messages: reply STOP to any message to opt out.
• Access, correction, or deletion: contact us at support@teramovingservices.com or 832-390-4839 and we will respond to your request as required by law.
• Cookies: you can block or delete cookies in your browser settings. Some site features may not work as well without them.

CHILDREN'S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.

CONTACT US

Tera Moving · 832-390-4839 · support@teramovingservices.com