Terms and Conditions

GENERAL PROVISIONS

Tera Moving will transport household goods with reasonable dispatch in accordance with Texas law. Any changes to this agreement must be in writing and signed by both parties. This contract is governed by the laws of the State of Texas.

CARGO LIABILITY

Tera Moving is not responsible for loss, damage, or delay caused by acts of God, civil authorities, riots, strikes, defects in goods, hazardous materials not disclosed in writing, or acts or omissions of the customer.

VALUATION & MINIMUM LIABILITY COVERAGE

Unless the customer selects and pays for an alternative valuation option in writing, Tera Moving provides the minimum liability coverage required by the Texas Department of Motor Vehicles, which is Sixty Cents ($0.60) per pound per article. This coverage is not insurance and is based solely on the weight of the damaged item, regardless of its actual market or replacement value.

CLAIMS

As a condition precedent to any recovery, all claims for loss or damage must be submitted in writing within thirty (30) days of delivery. Claims submitted after this period are waived and Tera Moving shall have no further liability.

SHIPMENTS NOT DELIVERED

If delivery cannot be completed due to customer unavailability, refusal, or non-payment, goods may be placed into storage at the customer's expense and subject to lawful lien.

NON-COVERED ITEMS

The following items are not covered under any valuation option: Jewelry, cash, firearms, documents, data, photographs, sentimental items, liquids, plants, glass or marble not crated, internal mechanical components, and packed-by-customer boxes without exterior damage.

ELECTRONICS & INTERNAL COMPONENTS

Tera Moving is not liable for internal or mechanical failures absent clear, visible external damage caused by mishandling.

TELEVISIONS

Flat screen televisions are transported at the customer's request and risk unless packed in original manufacturer packaging or a comparable protective container.

PACKED BY CUSTOMER

Contents of customer-packed boxes are not covered unless there is visible exterior damage to the box.

INSPECTION REQUIREMENT

All items must be inspected prior to crew departure. Authorization for the crew to depart constitutes acceptance of delivery and condition. Claims after departure are waived.

APPLIANCES

Tera Moving assumes no liability for disconnecting or reconnecting water, gas, or electrical lines.

PAYMENT & DEPOSITS

Deposits are required to reserve services. Remaining balances are due upon delivery. Non-payment may result in retention or storage of goods as permitted by law.

NO OFFSET / NO CHARGEBACK

Customer may not withhold, reduce, reverse, or dispute payment for any reason, including alleged damage or dissatisfaction. Claims must follow the written claims process only.

INVOICE & PAYMENT CONFIRMATION

Payment confirms acceptance of services rendered, delivery of goods, and waiver of chargebacks or payment disputes.

MANDATORY INVOICE STATEMENT

Payment confirms acceptance of services rendered and delivery of goods. Customer agrees to waive chargebacks and payment disputes. Any claims must be submitted in writing through the claims process only.

SMS/TEXT MESSAGING COMMUNICATION (SMS UPDATES)

a. Program Description: Tera Moving uses SMS to send customers important operational updates, moving quotes, appointment reminders, and service notifications related to their move.

b. Opting out: You can cancel the SMS service at any time. Just text "STOP" in reply to any message from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

c. Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at support@teramovingservices.com or 832-390-4839.

d. Carriers are not liable for delayed or undelivered messages.

e. Rates and frequency: Message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at a frequency that varies based on your requested services. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

f. Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. If you have any questions regarding privacy, please read our Privacy Policy.